Shop.org’s Digital Experience Workshop (formerly known as the Online Merchandising Workshop) is an event focused on retail website design and usability, personalization, customer experience, conversion and more.
Sessions at this event have always taken a deep dive into every aspect of the online shopping experience, with new trends and ideas emerging as the industry evolves. We found new themes popping up on stage and during networking breaks this year, and we’ve summarized a few of the hottest topics — trust, community and anticipation — in this free resource. We’re also taking a look at the new basics and the new opportunities, a rundown of some compelling strategies and insights shared on the DX Workshop stage.