What Will the Customer Do Next?
Hugo Boss develops personalized consumer strategies from mountains of data.
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Crm
European privacy rules threaten to turn ‘know your customer’ into ‘forget your customer’
New privacy rules could be a barrier to free trade and customer service.
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Pirch’s 'try before you buy' customer experience gets a lift from technology
The retailer uses Microsoft Surface devices to create a seamless personalized experience.
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Online mattress retailer makes managing remote representatives a dream
A complex customer call center system requires integrated communications records.
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