Customer Experience

Rothy's shoes hanging on the wall in San Francisco store
Rothy’s formula for success
Retail Gets Real episode 122: How the shoe retailer attracts fans and where the brand is headed.
Martin Gilliard of Facebook recording podcast at NRFtech 2019
Facebook: Where social media and shopping intersect
Retail Gets Real episode 121: How Facebook is working with retailers now and in the future.
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Makeup brushes, lipstick and powders
Sephora’s winning customer experience formula
Retail Gets Real episode 120: The strategy behind connecting with the modern beauty shopper wherever she is.
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