Customer Experience

 
Michelle Kelly recording a podcast
How Lilly Pulitzer stays fresh for a new generation
Retail Gets Real episode 131: A conversation with Lilly Pulitzer President Michelle Kelly.
 
three women with their legs up show off their shoes from DSW
How DSW stepped up its loyalty program
At NRF NXT, DSW executives shared the keys to a successful loyalty program relaunch.
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Harvard's Jeffrey Rayport delivering opening remarks at NRF NXT
3 elements for creating extraordinary retail experiences
Retail Gets Real episode 130: Harvard retail expert Jeffrey Rayport discusses a winning combination for retail success.
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