Customer Experience

 
Customer experience
Verizon Consumer Group’s omnichannel strategy to drive traffic and create demand
Retail Gets Real episode 268: Chief Operating Officer Krista Bourne on personalizing customer experience.
 
Grocery delivery
How speed and convenience are driving retail innovation
Retail Gets Real episode 266: Trendspotter Cate Trotter on meeting customer expectations.
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Old Navy
Old Navy focuses on cultivating connections
Retail Gets Real episode 265: CEO Nancy Green on creating value and a great customer experience.
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