Customer Experience

Mickey Onvural and Andrea Waldman at NRF 2020
Rewiring retail thinking to celebrate diversity
Brands are evolving to be more in sync with today’s consumer.
Erik Nordstrom speaks on stage at NRF 2020
Erik Nordstrom discusses serving customers on their terms
Reflection on a year of learning for Nordstrom and a look ahead to 2020.
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Jennifer Hyman of Rent the Runway at NRF 2020
Rent the Runway CEO on how transparency builds customer loyalty
Video: CEO Jennifer Hyman shares insight into supply chain challenges and the impact on customer relationships.
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