A merchant research study on growth and the macro environment of online returns
Published May 9, 2023
Online returns represent a growing pain point for e-commerce companies. Streamlined returns offer an opportunity for merchants to deliver outstanding customer service. But costs are rising, especially when the process isn't optimized. Happy Returns surveyed 100 leaders at enterprise apparel and footwear companies across the U.S. to learn about the rising costs and changing consumer behavior they face and ways to adapt.