Customer Experience Sephora’s winning customer experience formula Retail Gets Real episode 120: The strategy behind connecting with the modern beauty shopper wherever she is. Learn more
Connected Commerce New app connects in-store associates with online shoppers Online chat app Hero provides a channel to deliver the same in-store experience to ecommerce customers. Learn more
Connected Commerce Digital-native brands test the waters of physical retail Maker and seller of cashmere fashions, Naadam, plans to disrupt the “cashmere cartel”. Learn more
State of Retailing Online The State of Retailing Online 2019 Metrics from the previous year and retailers’ key priorities, investments and challenges for this year. Learn more
Connected Commerce Retailers’ top priorities for 2019 Forrester’s Sucharita Kodali discusses retailers’ goals for this year and long-term investment intentions. Learn more