COVID-19 disrupts Holiday 2020 supply chain planning

The past few months have been a testament to the strength of the supply chain and retailers’ ability to keep essential inventory in stock. Shortages and delays have been inevitable and this year’s holiday season will bring unprecedented challenges for retailers and shoppers. If more consumers shop online as predicted, package delivery rates could go up, delivery times could go from two days to two weeks, and items might come from stores with excess inventory rather than warehouses or distribution centers.

Jon Gold, NRF’s vice president of supply chain and customs policy, joins the Retail Gets Real podcast to discuss new issues arising in the supply chain and how retailers are responding to meet consumer need.